Email: chenyy@anjvision.com
Response time: within 1 business day
Support hours: Monday - Friday, 9:00 - 18:00 (GMT+8)
If your camera cannot be reached, please include your VideoLink account, device UID or MAC address, and a short description of the problem. A screenshot helps us resolve the issue faster.
Sign in to VideoLink, tap + on the device list, then follow the in-app wizard. Keep the camera and your phone on the same 2.4 GHz Wi-Fi network during setup, and scan the QR code printed on the camera body. When you hear the confirmation tone, tap Next to finish.
1. Check that the camera has power and its LED is on.
2. Confirm the router has internet access.
3. Reboot the camera and wait about 60 seconds.
4. If it is still offline, remove the device in the app and run the setup wizard again.
On the sign-in screen tap Forgot password, enter your registered email address, and we will send you a verification code. Enter the code and set a new password. Check your spam folder if the email does not arrive within a few minutes.
Open the device settings, choose Share device, and enter the VideoLink account of the person you want to share with. They will receive an invitation in the app and can accept it from their notifications.
Recordings are saved to the microSD card installed in the camera, and optionally to cloud storage if you have an active subscription. You can play back and download clips from the Playback tab.
Open Settings > Apple ID > Subscriptions on your iPhone, select VideoLink, and choose Cancel Subscription. VideoLink cannot cancel Apple subscriptions for you.
Make sure notifications are allowed for VideoLink in iOS Settings > Notifications, and that motion detection is enabled in the camera settings inside the app.